FAQs

  • Products & Formulas

    • What is the difference between Neuriva Plus and Neuriva Ultra?Neuriva Plus supports 6 brain health indicators (Focus, Memory, Accuracy, Learning, Concentration, Reasoning) with a caffeine-free, 1-capsule daily serving. Neuriva Ultra includes clinically tested Cognivive to support 7 brain health indicators—adding Mental Alertness—with a 2-capsule daily serving.

    • Are Neuriva supplements caffeine-free?Neuriva Plus is completely caffeine-free. Always check the Supplement Facts panel on each product bottle for complete ingredient details.

    • How should I take Neuriva? Take Neuriva Plus (1 capsule daily) with water, with or without food. Take Neuriva Ultra (2 capsules daily) with water and a meal, following the directions on the packaging.

  • Orders & Payments

    • What currency are prices listed in? All prices are listed and charged in USD ($).

    • Which payment methods do you accept? We accept Visa, Mastercard, American Express, Discover, and supported digital wallets at checkout.

  • Shipping & Delivery

    • Where do you ship? We ship across the United States (all 50 states, including PO Boxes).

    • How much does shipping cost? Standard shipping is $10.00 USD for orders under $50.00 USD, and FREE for orders of $50.00 USD or more. Both Neuriva Plus ($52.84) and Neuriva Ultra ($66.05) qualify for free shipping.

    • How long does delivery take? Orders process in 1 to 2 business days and deliver in 3 to 5 business days (4 to 7 business days total, Monday – Friday).

  • Returns & Refunds

    • What is your return policy? We accept returns within 30 days of delivery, provided the bottle and outer box are unopened, unused, and have all safety seals intact.

    • Can I exchange Neuriva Plus for Neuriva Ultra? We do not offer direct exchanges. Please email neurivasupport@gmail.com to return your unopened bottle for a refund, then place a new order for your preferred formula.

    • How long do refunds take? Approved refunds are credited to your original payment method within 5 to 10 business days.

  • Customer Support

    • How can I reach customer support? Email neurivasupport@gmail.com anytime. Our team replies within 24 to 48 business hours (Monday – Friday, 9:00 AM – 5:00 PM EST).