Refund policy

At Neuriva, we stand behind the quality of our cognitive wellness supplements. If you need to return a purchase, our Return & Refund Policy outlines the eligibility rules and refund process for US customers.

  • 30-Day Return Window

    • You have 30 days from the date of delivery to request a return.

    • Return requests submitted after 30 days from the carrier delivery date cannot be accepted.

  • Health, Safety & Eligibility Conditions To protect customer health and comply with dietary supplement safety standards:

    • Returned products must be unopened, unused, with original safety seals intact, and in their original packaging (box and bottle).

    • Opened bottles, broken tamper-evident seals, or partially consumed supplements are strictly ineligible for return or refund due to health and hygiene regulations.

    • Proof of purchase or your Neuriva order number is required.

  • How to Start a Return

    • Pre-Authorization Required: Email info@neurivasupplement.com with your order number and reason for return before shipping anything back.

    • Returns mailed back to our Salt Lake City address without prior written authorization will not be accepted or refunded.

  • Return Shipping Costs & Restocking Fees

    • Damaged, Defective, or Incorrect Item: If we shipped the wrong formula or your item arrived damaged, Neuriva covers 100% of the return shipping cost.

    • Customer Preference / Change of Mind: For unopened returns due to personal preference, the customer is responsible for return shipping expenses.

    • Restocking Fees: $0.00 — We do not charge restocking fees on eligible returns.

  • Exchanges

    • Direct exchanges are not supported. If you prefer a different Neuriva formula (such as switching between Neuriva Plus and Neuriva Ultra), please return the unopened product for a full refund and place a separate order on our website.

  • Refund Timeline

    • Once your return arrives and passes inspection, we will notify you via email.

    • Approved refunds are processed in USD ($) back to your original payment method within 5 to 10 business days.

  • Contact Information

    • Brand Name: Neuriva

    • Support Email: info@neurivasupplement.com

    • Business Address: 2002 South 5070 West, Salt Lake City

    • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

    • Response Time: Within 24–48 business hours