Privacy policy

At Neuriva, accessible from our online store, we prioritize the privacy and data security of our customers. This Privacy Policy outlines how we collect, use, process, and protect your personal information in accordance with applicable United States federal and state privacy laws.

  • Information We Collect When you browse our store or purchase brain health supplements from Neuriva, we collect specific information necessary to process and deliver your order:

    • Personal Identification Details: Full name, US shipping address, billing address, email address, and phone number.

    • Order & Transaction Information: Products ordered (such as Neuriva Plus or Neuriva Ultra 60 ct), order quantities, transaction totals, and purchase timestamps.

    • Payment Information: Billing verification data processed securely via our PCI-DSS compliant payment gateways (Visa, Mastercard, American Express, Discover, and digital wallets). We do not store full credit or debit card numbers on our servers.

  • How We Use Your Information We use the information we collect to:

    • Process, fulfill, and ship your dietary supplement orders across the United States.

    • Send order confirmations, shipment tracking updates, and customer service notifications.

    • Respond to support questions, return requests, and inquiries sent to info@neurivasupplement.com.

    • Detect, prevent, and protect against fraudulent transactions or unauthorized site activity.

  • Sharing Your Information We do not sell, rent, or trade your personal data to third parties. We share your information strictly with trusted service providers essential to operating our store:

    • E-commerce infrastructure providers (Shopify).

    • Encrypted payment processors to authorize and complete your transactions.

    • Domestic US shipping carriers (USPS, UPS, FedEx) to deliver your packages.

  • Your US State Privacy Rights Depending on your US state of residence (including Delaware, California, Virginia, Colorado, and other states with consumer privacy laws), you may have the following rights:

    • Right to Access: Request details regarding the personal information we have collected about you.

    • Right to Correction: Request updates or corrections to inaccurate personal details.

    • Right to Deletion: Request the deletion of your personal data, subject to legal, tax, and regulatory retention requirements.

    • To submit a privacy request, please email us at info@neurivasupplement.com.

  • Data Security & Retention We maintain industry-standard administrative, technical, and physical safeguards (including 256-bit SSL encryption) to protect your personal information. We retain customer records only as long as necessary to fulfill orders, provide support, and comply with applicable legal and accounting obligations.

  • Contact Information

    • Brand Name: Neuriva

    • Support Email: info@neurivasupplement.com

    • Business Address: 2002 South 5070 West, Salt Lake City

    • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

    • Response Time: Within 24–48 business hours