Shipping policy

Thank you for shopping with Neuriva. This Shipping Policy details our domestic shipping coverage, delivery rates, processing times, and tracking procedures for orders placed within the United States.

  • Shipping Coverage

    • We ship exclusively to valid residential addresses, commercial addresses, and PO Boxes within the United States (all 50 states).

    • International shipping outside the United States is currently not available.

  • Shipping Rates & Free Shipping Threshold

    • Standard Shipping: Flat rate of $10.00 USD on orders totaling under $50.00 USD.

    • Free Standard Shipping: Automatically applied to all US orders totaling $50.00 USD or more (before applicable taxes and after discounts). (Note: Both Neuriva Plus at $37.95 and Neuriva Ultra at $67.95 qualify for Free Standard Shipping.)

  • Processing & Transit Timelines

    • Order Processing Time: 1 to 2 business days (Monday – Friday).

    • Standard Transit Time: 3 to 5 business days (Monday – Friday).

    • Total Estimated Delivery Time: 4 to 7 business days from the order date.

    • Daily Cut-Off Time: 5:00 PM (EST). Orders placed after 5:00 PM (EST) on Friday or over the weekend begin processing on the next business day (Monday).

  • Shipping Carriers & Tracking

    • Orders are shipped via reliable domestic carriers, including USPS, UPS, or FedEx.

    • Once your order leaves our facility, you will receive an email confirmation with your tracking number. Please allow 24 to 48 hours for carrier tracking scans to update.

  • Address Accuracy & Delivery Issues

    • Please verify your shipping address carefully at checkout. If you need to update an address, email info@neurivasupplement.com immediately. Once an order is handed to the carrier, address changes cannot be guaranteed.

    • Damaged Packages: If your supplement bottle or safety seal arrives damaged, take clear photos and email us within 48 hours of delivery at info@neurivasupplement.com.

    • Lost Packages: If tracking indicates "Delivered" but the package is missing, please check with neighbors or your local post office before reaching out to our support team.

  • Contact Information

    • Brand Name: Neuriva

    • Support Email: info@neurivasupplement.com

    • Business Address: 2002 South 5070 West, Salt Lake City

    • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

    • Response Time: Within 24–48 business hours